KEYs To Improving Customer Service Gold Package

Trying to find the quintessential customer service professional?  Constantly looking for ways to delight your customers?  Trying to mitigate losses due to poor customer service?

Our tried and true process results in more committed customer service representatives and higher customer satisfaction and retention.

Phase I – On-site facilitation of executive team meeting to define the organization’s customer service perspective

Phase II – Individual online assessment
Individual’s customer service perspective (compared to organization’s perspective)
Six key behavioral areas required for customer service excellence
Vocabulary and numeric proficiencies

Phase III – One half-day customer service session
Debrief of survey
Development of individual development plans to address performance gaps as evidenced in assessment results

Phase IV – High performance model for top performing customer service representative in job category and training recommendations to address team’s performance gaps

Program includes:

• Individual assessment report for each customer service representative
• High performance model for high performer in role
• Coaching report for manager of customer service representative
• Facilitation of one half-day customer service session based on assessment results
• Training recommendations report to address performance gaps

For more information click here or call 724-942-7900

Next: Employment Assessment Solutions